Last Updated: May 30, 2018

Privacy Policy

1konto Privacy Policy

The 1Konto platform (“1Konto”, “we”, “us” and “our”) recognizes the importance of your privacy and is strongly committed to protecting the privacy of the users of our website (“Website”) and the services available through the Website (“Services”). To ensure transparency, this Privacy Policy (“Policy”) describes information we may collect from you or that you may provide to us when you visit our Website or use our Services. It also describes our practices for collecting, using, maintaining, protecting, and disclosing that information. Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it.

By accessing and using our Services, you signify acceptance to the terms of this Policy and consent to the collection, use, and disclosure of your personal information as described below. If you do not agree with or you are not comfortable with any aspect of this Policy, you should immediately discontinue access or use of our Services.

This Policy may change from time to time. We reserve the right, at our discretion to change, modify, add or remove portions of this Policy at any time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check this Policy periodically for updates.

Collection of Personal Information

We collect several types of information from and about users of our Website, including information:

By which you may be personally identified, such as your name, state of residence, e-mail address, telephone number, email address, or any other information the Website collects that is defined by applicable law as personally identifiable information (collectively, “Personal Information”);
That is about you but individually does not identify you, such as your IP address, metadata or physical location; and/or
About your internet connection, the equipment you use to access our Website and usage details.

  • By which you may be personally identified, such as your name, state of residence, e-mail address, telephone number, email address, or any other information the Website collects that is defined by applicable law as personally identifiable information (collectively, “Personal Information”);
  • That is about you but individually does not identify you, such as your IP address, metadata or physical location; and/or
  • About your internet connection, the equipment you use to access our Website and usage details.

We collect this information:

Directly from you when you provide it to us either through filling in forms on our Website, communicating with us or ordering products via email communications, speaking with our representatives over the telephone, or by using our Services. We may also ask you for information when you report a problem with our Website or the Service.
Directly from you when you speak with our customer service representative including when you provide personal information for verification purposes, for using the Services.
Automatically as you navigate through the Website. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.

Use of Personal Information

We identify the purposes for which we use your Personal Information at the time we collect such information from you and obtain your consent, in any case, prior to such use. We generally use your Personal Information for the following purposes (the “Purposes”):

  • to properly identify you;
  • to manage your account with 1Konto;
  • to determine your eligibility for our products and services;
  • to process your orders from 1Konto;
  • to respond to questions, comments or concerns regarding 1Konto;
  • to allow for more meaningful and useful marketing initiatives;
  • to collect your Personal Information in aggregate form to develop consumer profiles, perform sales analysis and identify marketing opportunities and strategies;
  • to collect opinions and comments in regard to 1Konto’s operations;
  • to comply with our legal obligations;
  • to prevent and investigate potentially prohibited or illegal activities, and/or violations of our posted user terms;
  • to administer 1Konto websites and any 1Konto software applications;
  • such purposes for which 1Konto may obtain consent from time to time; and
  • such other uses as may be permitted or required by applicable law.

Information from Third Party Sources

From time to time, we may obtain information about you from third party sources as require or permitted by applicable law, such as public databases, credit bureaus, ID verification partners, and social media platforms. We obtain such information about you for purposes of verifying your identity and to comply with our legal obligations, such as anti-money laundering laws. In some cases, we may process additional data about you based on public interest grounds to ensure our Services are not used fraudulently or for other illicit activities.

Sharing Personal Information with Third Party Sources

We take care to allow your personal information to be accessed only by those who really need to in order to perform their tasks and duties, and to share with third parties who have a legitimate purpose for accessing it. 1Konto will never sell or rent your personal information. We will only share your information in the following circumstances:

  • We share your information with third party identity verification services in order to prevent fraud. This allows 1Konto to confirm your identity by comparing the information you provide us to public records and other third party databases.
  • 1Konto may use a third party source to verify your bank account and confirm your bank account balance prior to approving a transaction. 1Konto will only share that information in accordance with this Policy and the information shared will be treated by any third party source in accordance with this Policy.
  • We may share your information with a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the 1Konto’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by the 1Konto about our users is among the assets transferred.
  • We may share your information with service providers under contract who help with parts of our business operations such as bill collection, marketing, and technology services.
  • We share your information with financial institutions with which we partner to process payments you have authorized.
  • We may share your information with law enforcement, and officials, or other third parties when we are compelled to do so by a subpoena, court order, or similar legal procedure, or when we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate violations of our policies and procedures.
  • We generally obtain your consent prior to collecting, and in any case, prior to using or disclosing your Personal Information for any purpose. The form of consent that we seek, including whether it is express or implied, will largely depend on the sensitivity of the personal information and the reasonable expectations you might have in the circumstances.

Links to Third Party Websites

Our Website may contain links to third party websites. These links are provided only for your convenience and you are free to use them, but you do so at your own risk. We do not control these third parties or their websites. The third parties who operate such websites may use tracking technologies. Please read the privacy policies of these third party websites carefully before browsing or providing any information on such websites. We are not responsible for your activities or any collection or tracking of your information on such sites.


Your security is our primary concern. We implement a variety of security measures in an effort to maintain the safety of your personal information.

Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. Accordingly, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to us, or to or from our online products or services. You transmit all such information at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our Website.

Protection and Storage of Personal Information

We understand how important your privacy is, which is why 1Konto maintains (and requires its service providers to maintain) appropriate physical, technical and administrative safeguards to protect the security and confidentiality of the personal information you entrust to us.

We may store and process all or part of your personal and transactional information, including certain payment information, such as your encrypted bank account and/or routing numbers, in the United States and elsewhere in the world where our facilities or our service providers are located. We protect your personal information by maintaining physical, electronic, and procedural safeguards in compliance with the applicable laws and regulations.

However, we cannot guarantee that loss, misuse, unauthorized acquisition, or alteration of your data will not occur. Please recognize that you play a vital role in protecting your own personal information. When registering with our Services, it is important to choose a password of sufficient length and complexity, to not reveal this password to any third-parties, and to immediately notify us if you become aware of any unauthorized access to or use of your account.

Furthermore, we cannot ensure or warrant the security or confidentiality of information you transmit to us or receive from us by Internet or wireless connection, including email, phone, or SMS, since we have no way of protecting that information once it leaves and until it reaches us. If you have reason to believe that your data is no longer secure, please contact us at the email address, mailing address or telephone number listed at the end of this Policy.

Accessing or Changing Your Personal Information

You are entitled to review, correct, or amend your personal information, or to delete that information where it is inaccurate. You may do this at any time by logging in to your account and clicking the Profile or My Account tab. This right shall only be limited where the burden or expense of providing access would be disproportionate to the risks to your privacy in the case in question, or where the rights of persons other than you would be violated.

If you close your 1Konto account, we will mark your account in our database as “Closed,” but will keep your account information in our database for a period of time. This is necessary in order to deter fraud, by ensuring that persons who try to commit fraud will not be able to avoid detection simply by closing their account and opening a new account. However, if you close your account, your personal information will not be used by us for any further purposes, nor sold or shared with third parties, except as necessary to prevent fraud and assist law enforcement, as required by law, or in accordance with this Policy.

Retention of Personal Information

We store our Personal Information securely throughout the life of the user’s 1Konto account. 1Konto will retain your personal information for a minimum of five years or as necessary to comply with our legal obligations or to resolve disputes.

Children’s Personal Information

We do not knowingly request of collect personal information from any person under the age of 18. If a user submitting personal information is suspected of being younger than 18 years of age, 1Konto will require the user to close his or her account and will not allow buying or selling digital currencies. We will also take steps to delete the information as soon as possible. Please notify us if you know of any individuals under the age of 18 using our Services so we can take action to prevent access to our Services.

“Do Not Track” Signals

We may track our users’ activities over time and across third party websites to provide targeted advertising. However, we do not respond to Do Not Track (“DNT”) signals at this time. In addition, some third party sites also keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. Please review the privacy policies posted to all third party websites to confirm if such websites respond to browser DNT settings.

A business subject to California Civil Code section 1798.83 is required to disclose to its California customers, upon request, the identity of any third parties to whom the business has disclosed personal information within the previous calendar year, along with the type of personal information disclosed, for the third parties’ direct marketing purposes. Please note that under California law, businesses are only required to respond to a customer request once during any calendar year.

Under Section 1798.83, we currently do not share any personal information with third parties for their direct marketing purposes.

If you are a California resident and would like to make such a request, e-mail us or contact us at:


Right to Access Your Data

In case you are EU citizen and want to exercise rights enshrined in art. 15 of General Data Protection Regulation (“GDPR”), please write us at

Privacy Contact

Questions regarding this policy should be directed to 1Konto by emailing

Get in touch with us

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